What is Customer Service?
Customer service refers to the support and advise provided by customer service agents to the customers. The main intention behind customer service is to help the customers, answer their inquiries and execute actions that are in the customer's favour. This could be in the form of an employee helping out a customer in a store, or a customer service agent exchanging a damaged good for a customer. Proper customer service is a crucial requirement in the competitive market conditions. It permits organisations to establish a concrete relationship with their target market. Effective customer service also encourages a boost in customer loyalty, leading to a rise in repeat business. Customer service is an essential tool that organisations must employ to gain competitive advantage, and can sometimes use their service level as an Unique Selling Point. This course will be touching upon the variety of customer service skills that customer service agents can withdraw in order to excel in building relations with their customers.
What will you learn?
This online customer service training course will be covering the essential customer service proficiencies that must be attained by participants in order to appeal to their customers, and thus benefit their respective organisations. This customer service training course for will include the following topics:
- Identify ways to establish links between excellence in customer service and their business practices and policies.
- Develop the skills and practices that are essential elements of a customer service focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
Course Outline - Customer Service Training Program Outline
- Session One: Course Overview
- Session Two: Six Critical Elements
- Element One: A Customer Service Focus
- Element Two: Defined in Your Organization
- Element Three: Given Life by the Employees
- Element Four: Problem Solving
- Role Play
- Element Five: Measure It
- Element Six: Reinforce It
- Measurement in Practice
- Session Three: Understanding Leadership
- About Leadership
- Understanding Your Comfort Zone
- Managing Performance
- Servant Leadership
- Onboarding and Orientation
- Session Four: Five Practices of Leadership
- Challenging, Inspiring, and Enabling
- Modeling and Heart
- Practices in Practice
- Pre-Assignment Review
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Who is eligible for the course?
- Customer Service Agents
- Employers
- Managers
- Supervisors
Contact Details
- skilladvantagetraining@gmail.com
- Mittal Commercia, Unit No. 412, C - Wing, Asan Para Road, Marol Naka, Andheri East - 400059, Mumbai, Maharashtra 400059
- SAI PREMA’, 1st Floor, Christ Lane No.39 Krishnanagar, Hosur Rd, Industrial Area, Koramangala, Bengaluru, Karnataka 560029
Upgrade your Course
You can opt for a more thorough and effective learning experience by opting for additional Human Resources Management Training courses. You can create a bundle by choosing extra the following additional courses:
