What is Conflict Resolution?
Conflicts are a common occurrence in every organisation. It is also something that cannot be avoided. In any situation where human beings are involved, there will come phases when opinions and perceptions will not match, leading to misunderstandings and thus conflicts. Conflicts can hinder progress as the employees end up discussing about their issues, and get distracted from their primary objectives. This leads to a decline in productivity, and eventually the organisation's growth. In order to prevent this, managers, supervisors and workplace leaders need to master the steps they need to undertake in order to resolve conflicts. Conflict resolution refers to the process of dealing with and solving conflicts. Managers could usually manage conflicts by considering the views of all the involved employees, and coming up with a balanced measure that will keep everyone satisfied. This conflict resolution course will cover the procedures that participants can use to counter and solve conflicts of all types.
What will you learn?
This conflict resolution training course aims to turn managers and supervisors into successful conflict resolvers. This conflict resolution training course will include a number of apposite topics such as:
- Resolving conflicts of all types.
- Enhancing performance and productivity.
- Types and stages of conflict.
- Intervention strategies.
- Employing common resolution tactics.
Course Outline - Stress Management Training Program Outline
- Session One: Course Overview
- Session Two: Defining Conflict
- What is Conflict?
- Positives and Negatives
- Session Three: Types of Conflict
- Session Four: Open Conflict vs. Hidden Conflict
- Session Five: Spontaneous and Reflective Behavior
- Session Six: The Johari Window
- Understanding the Johari Window
- My Window
- Case Study: Spontaneous and Reflective Behaviors
- Session Seven: Stages of Conflict
- The Five Stages of Conflict
- Another Version of the Conflict Process
- Conflict Outcomes
- Strategies for Dealing with Conflict
- Session Eight: Creating the Win/Win
- Session Nine: Conflict Resolution Style Questionnaire
- The Questionnaire
- Scoring
- The Conflict Grid
- Pros and Cons
- Session Ten: The Role of Communication in Conflict Resolution
- The Communication Chain
- Other Barriers
- Establishing Positive Intent
- Session Eleven: Active Listening Skills
- Session Twelve: Paraphrasing Skills
- What is Paraphrasing?
- Making Connections
- Session Thirteen: Powerful Questions
- Asking Questions
- Probing Techniques
- Session Fourteen: Body Language
- Session Fifteen: Pre-Assignment Review
- Session Sixteen: The Conflict/Opportunity Test
- The Conflict/Opportunity Test
- Skills Test
- Session Seventeen: Conflict and Its Resolution
- Visualizing Conflict
- A Strategy for Conflict Resolution
- Session Eighteen: Helping Others Through Conflict
- Preparing for Conflict
- Conflict Resolution with Facilitation
- Setting Norms
- Coaching Through Conflict
- Managing Your Emotions
- Recommended Reading List
- Post-Course Assessment
- Pre -and Post-Assessment Answer Keys
- Personal Action Plan
Who is eligible for the course?
- Managers
- Supervisors
- Workplace Leaders
- Employees in general
Contact Details
- skilladvantagetraining@gmail.com
- Mittal Commercia, Unit No. 412, C - Wing, Asan Para Road, Marol Naka, Andheri East - 400059, Mumbai, Maharashtra 400059
- SAI PREMA’, 1st Floor, Christ Lane No.39 Krishnanagar, Hosur Rd, Industrial Area, Koramangala, Bengaluru, Karnataka 560029
Upgrade your Course
You can opt for a more thorough and effective learning experience by opting for additional Human Resources Management Training courses. You can create a bundle by choosing extra the following additional courses:
