Who are Administrative Assistants?
Administrative assistants are generally responsible for performing clerical duties and administrative tasks to assist various types of organisations. They are required across every field of businesses, and are needed to possess general business administration and operational knowledge. Typically, good communication, numeric, and computer skills are essential for administrative assistants to secure and perform their roles. Nonetheless, this online skill course delves into the strategies and methods that administrative assistants can employ to become successful.
What are an Administrative Assistant’s Roles?
An administrative assistant is mostly required to perform the following tasks that are usually mentioned in their job descriptions:
- Greeting visitors to their workplace and attending to their needs during their stay.
- Answering telephone calls, e-mails, and social media calls on behalf of the organisation.
- Maintaining paper files and performing basic bookkeeping duties.
- Coordinating appointments of executives and managers by booking appointments and updating them on their respective schedules.
- Booking flights, hotel rooms, and restaurants for executive managers.
- Typing workplace documents such as letters and reports for the managers and executives.
- Administrative assistants are usually expected to work full time hours, mostly between 35-40 hours during weekdays. Admin assistants in hospitals may also be required to work during weekends.
This online skills enhancement course will explore the various skills that administrative assistants need to perform these aforementioned tasks effectively and efficiently.
What will you learn?
This online, skills for administrative assistant training course will help administrative assistants attain the necessary soft skills needed to excel in their respective workplaces. This online skills training course on training administrative assistants will include the following topics:
- Communication, first impression, and personal management.
- The importance of professional presence.
- Techniques for being assertive.
- Managing conflict, stress management, and dealing with difficult people.
- Self-management, time management, and making connections.
Know more about the course.
Course Delivery: The course will be delivered online on Skill Advantage’s LMS. There will be a mix of text and videos available.
Course Price: Rs. 4,000
Access Time: 2 Months
Certification: Receive an online PDF certificate offered by Skill Advantage and Accredited by Asian College of Teachers, Asia’s biggest teacher training organisation. Hard copy of certificates can be availed for an additional charge.
Course Outline –Skills for Administrative Assistant Training Program Outline
- Session One: Course Overview
- Session Two: Personal Best, Professional Best
- The Importance of Appearance
- First Impressions Count!
- Session Three: Putting Others at Ease
- Session Four: Distorted Thinking
- Case Study: Angelique’s Thinking
- Distorted Thinking
- Session Five: The Steps to Feeling Good
- Session Six: Understanding Assertiveness
- What is Assertiveness?
- Quiz
- Evaluation
- Session Seven: Improving Your Assertiveness Skills
- Session Eight: Communication Skills
- Session Nine: Asking and Listening
- Asking Questions
- Active Listening
- Session Ten: Non-Verbal Messages
- Session Eleven: Writing Skills
- The Four C’s
- Punctuation Pointers
- Letters and Memos
- Session Twelve: Getting Ahead
- What Employees Want
- What Others Want
- Session Thirteen: Self-Management
- Self-Management
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Being Proactive
- Session Fourteen: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
- Session Fifteen: Working as a Team
- Vegetable Head
- Brainstorming
- Session Sixteen: Working with Difficult People
- Session Seventeen: Learning to Say No
- Expressing Your No
- Making Connections
- Case Studies
- Session Eighteen: Dealing with Stress
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Who is eligible for the course?
- Managers in any field
- Administrators
- Administrative Assistants
- Employees in any field
- Students
- Recent Graduates
- Supervisors and Leaders
- Company Executives
- Team Leaders
Academic Support
Individuals participating in the Skill Advantage’s online skills and training courses will be entitled to receiving thorough and persistent support from Skill Advantage’s highly qualified academic tutors. From answering questions regarding the use of the e-learning platforms to clarifying doubts regarding certain topics, our friendly tutors will always be available to assist and further facilitate your learning experience.
Contact Details
- skilladvantagetraining@gmail.com
- Mittal Commercia, Unit No. 412, C - Wing, Asan Para Road, Marol Naka, Andheri East - 400059, Mumbai, Maharashtra 400059
- SAI PREMA’, 1st Floor, Christ Lane No.39 Krishnanagar, Hosur Rd, Industrial Area, Koramangala, Bengaluru, Karnataka 560029
Upgrade your Course
You can opt for a more thorough and effective learning experience by opting for additional online Career Development and Training courses. You can create a bundle by choosing extra the following additional courses:
Prices
- The entire Career Development and Training Course Bundle: Rs. 30,000
- 1 Course: Rs. 4,000
- Bundle with 2 Courses: Rs. 6,999
- Bundle with 3 Courses: Rs. 10,999
- Bundle with 4 Courses: Rs. 14,999
- Bundle with 5 Courses: Rs. 18,999
- Bundle with 6 Courses: Rs. 21,999
- Bundle with 7 Courses: Rs. 23,499
- Bundle with 8 Courses: Rs. 25,999
- Bundle with 9 Courses: Rs. 27,999
- Bundle with 10 Courses: Rs. 29,999
