Why is Understanding Body Language Important?

Body language is a form of non-verbal communication that is generally present in our everyday lives. We often use a variety of body languages to communicate different meanings, instead of always using oral interaction. When a sales professional is communicating with a potential client, it is crucial for them to examine and comprehend the message that the customers are imparting with their body language. Once the customer’s body language is understood, the sales representative can accordingly emphasis on relevant points that will suit their specific needs. For example, when a client is showcasing a rather restless body posture, the sales representative can be quick, and must introduce the interesting points in the initial stages to grasp the client’s attention. Once the customer’s body language is read, the sales professional himself/herself can manipulate their own body postures that is congruous to what they are saying. Having a flexible and calm body language can often generate a sense of trust and reliability. It is essential to know that it is not always words from verbal communication that can appeal to a customer. The facial expressions used, and the overall posture also affects their perception. For example, a customer may be more likely to purchase from a sales professional who is neatly dressed, quick to smile, and possesses admirable etiquettes. This smartly created body language training course will prepare the participants to properly read body languages and facial expressions.

What will you learn?

This online body language training course is meant for participants to learn the methods needed to learn the meaning assigned to certain body languages and facial expressions. Consequently, it will train them to alter their body languages accordingly. This online body language training course will include a number of relevant topics such as:

  • How to improve communication skills?
  • Implications of space.
  • Mirroring and matching.
  • Speaking with your hands.
  • Pacing and leading.

Know more about the course.

Course Delivery: The course will be delivered online on Skill Advantage’s LMS. There will be a mix of text and videos available.
Course Price: Rs. 4,000
Access Time: 2 Months
Certification: Receive an online PDF certificate offered by Skill Advantage and Accredited by Asian College of Teachers, Asia’s biggest teacher training organisation. Hard copy of certificates can be availed for an additional charge.

Course Outline – Body Language Training Program Outline

  • Session One: Course Overview
  • Session Two: Body Language
    • Making the Grade
    • Looking into Ourselves
  • Session Three: Give Me Some Space!
  • Session Four: What’s Your Face Saying?
    • Your Face is the Base
    • The Eyes Have It
  • Session Five: What’s Your Body Saying?
    • Speaking with your Hands
    • Getting a Leg Up
    • Tools of the Trade
  • Session Six: Pre-Assignment Review
  • Session Seven: Mirroring and Leading
    • Creating Relationships
    • Matching and Mirroring
    • Pacing and Leading
  • Session Eight: Monitoring Your Posture
  • Session Nine: Dressing Up
    • What Should I Wear?
    • Things to Consider
  • Session Ten: Shaking Hands
  • Session Eleven: How Are You Doing?
    • Recommended Reading List
    • Post-Course Assessment
    • Pre- and Post-Assessment Answer Keys
    • Personal Action Plan

Who is eligible for the course?

  • Call centre Agents
  • Customer Service Agents
  • Sales Supervisors
  • Sales Professionals

Academic Support

Individuals participating in the Skill Advantage’s online skills and training courses will be entitled to receiving thorough and persistent support from Skill Advantage’s highly qualified academic tutors. From answering questions regarding the use of the e-learning platforms to clarifying doubts regarding certain topics, our friendly tutors will always be available to assist and further facilitate your learning experience.

Contact Details

  • skilladvantagetraining@gmail.com
  • Mittal Commercia, Unit No. 412, C - Wing, Asan Para Road, Marol Naka, Andheri East - 400059, Mumbai, Maharashtra 400059
  • SAI PREMA’, 1st Floor, Christ Lane No.39 Krishnanagar, Hosur Rd, Industrial Area, Koramangala, Bengaluru, Karnataka 560029

Upgrade your Course

You can opt for a more thorough and effective learning experience by opting for additional Human Resources Management Training courses. You can create a bundle by choosing extra the following additional courses:

Prices

  • The entire Sales and Marketing Training Course Bundle: Rs. 30,000
  • 1 Course: Rs. 4,000
  • Bundle with 2 Courses: Rs. 6,999
  • Bundle with 3 Courses: Rs. 10,999
  • Bundle with 4 Courses: Rs. 14,999
  • Bundle with 5 Courses: Rs. 18,999
  • Bundle with 6 Courses: Rs. 21,999
  • Bundle with 7 Courses: Rs. 23,499
  • Bundle with 8 Courses: Rs. 25,999
  • Bundle with 9 Courses: Rs. 27,999
  • Bundle with 10 Courses: Rs. 29,999

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